This policy forms part of our Terms of Service. Capitalised terms have the meanings given in those Terms.
1. General position
1.1 Steplot is a business service. Prepaid Jobs are credited to your account immediately on purchase and are non-refundable, whether or not they have been used, except as set out in section 2.
1.2 Jobs used under monthly invoicing become payable once used.
1.3 Each newly registered business receives 3 Jobs free of charge so that the Service can be evaluated before purchase.
2. Eligible refunds
We will refund a payment where:
- you were charged more than once for the same purchase;
- you were charged but the purchased Jobs were not credited to your account;
- the amount charged differs from the price displayed at checkout; or
- we permanently discontinue the Service, in which case we will refund prepaid Jobs that remain unused.
3. How to request a refund
3.1 Send a request to support@steplot.com within 30 days of the charge, stating your company name and the payment reference.
3.2 Approved refunds are made to the original payment method. Funds normally reach your account within 5 to 10 working days, depending on your bank or card issuer.
4. Cancellation
4.1 The Service is not sold as a subscription, so there is no recurring charge to cancel.
4.2 You may stop using the Service and request closure of your account at any time. Closing an account does not entitle you to a refund of unused Jobs.
4.3 Accounts on monthly invoicing remain liable for all Jobs used up to the date of closure.